Privacy Policy

The Concoerge DMC is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or engage our services.

1. Information We Collect

When you enquire about or book our services, we may collect:

• Identity & Contact Data: Name, phone number, email address
• Booking Data: Travel dates, group size, destination, service preferences and special requests
• Communication Records: Messages exchanged via WhatsApp, email, or our enquiry form
• Technical Data: IP address and browser type, collected automatically for security and analytics purposes

2. How We Use Your Information

• To process, confirm and manage your bookings
• To communicate service updates, itineraries and confirmations
• To provide personalised concierge and travel assistance
• To issue invoices and payment documentation
• To improve our services based on your feedback
• To comply with applicable Indian laws and regulations

3. WhatsApp Communication

Our primary communication channel is WhatsApp. By initiating contact with us via WhatsApp, you consent to receiving service-related communications through this platform. All WhatsApp communications are additionally governed by WhatsApp’s own Privacy Policy. Messages on WhatsApp are protected by end-to-end encryption.

4. Sharing Your Information

We do not sell, trade, or rent your personal data. We may share your information only with:

• Service Partners: Chauffeurs, pilots, tour guides, hotels and other providers directly involved in fulfilling your confirmed booking
• Payment Processors: Solely for the purpose of processing transactions
• Legal Authorities: When required by law, court order, or to protect the rights and safety of The Concoerge DMC or others

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We regularly review our security practices to ensure your data remains protected.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes in this policy — typically 3 years from your last interaction — unless a longer period is required by law (e.g. financial records).

7. Your Rights Under the DPDP Act, 2023

Under India’s Digital Personal Data Protection Act, 2023, you have the right to:

• Access and obtain a copy of your personal data held by us
• Request correction of inaccurate or incomplete data
• Request erasure of your data, subject to legal obligations
• Nominate a representative for data-related decisions
• Raise a grievance with us or the Data Protection Board of India

To exercise any of these rights, contact us at info@theconcoergedmc.com.

8. Cookies

Our website uses only essential cookies necessary for basic functionality. We do not use advertising, tracking, or profiling cookies.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over and accept no responsibility for the privacy practices of those external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.