Cancellation & Refund Policy

At The Concoerge DMC, we understand that travel plans can change. This policy is designed to be fair and transparent while accounting for the advance commitments we make when confirming your booking.

1. Standard Services

The following cancellation tiers apply to: Luxury Cars & Van, Airport Transfer, Multi-Seater Van, Professional Tour Guide, Professional Tourist Assistant, and Language Translator.

2. Premium Aviation Services

Due to the significant advance commitments and third-party costs involved in charter aviation, separate cancellation terms apply to Private Jet and Helicopter Charter bookings.

Aviation bookings may also be subject to additional cancellation terms imposed by third-party operators (aircraft owners, helicopter operators). Any such terms will be communicated to you at the time of booking.

3. How to Cancel

Cancellation requests must be submitted in writing to:

• WhatsApp: +91 96995 99007
• Email: info@theconcoergedmc.com

Your cancellation request must include your name, booking reference (if provided), service type, and scheduled date. We will confirm receipt of your cancellation within 4 business hours.

4. Refund Processing

• Approved refunds will be processed within 7–10 business days of cancellation confirmation
• Refunds will be credited to the original payment method wherever possible
• Any bank transfer or payment gateway charges incurred in processing the refund may be deducted from the refunded amount
• Refunds for aviation services may take longer subject to third-party operator processing times

5. Rescheduling

• We offer one complimentary rescheduling per booking, provided the request is made at least 48 hours before the scheduled service and is subject to availability
• Rescheduling requests made within 48 hours of service may be treated as a cancellation and are subject to the applicable cancellation tier
• Subsequent reschedule requests may incur an administrative charge of up to 10% of the booking value

6. Cancellations by The Concoerge DMC

In the rare event that we need to cancel or significantly alter a confirmed service:

• We will notify you as early as possible
• You will be offered a full refund or, where feasible, an equivalent alternative arrangement
• We accept no further liability beyond the refund of amounts paid

7. Force Majeure

In the event of cancellation due to circumstances beyond our reasonable control (natural disasters, government restrictions, extreme weather, etc.), we will offer rescheduling without penalty where possible, or a partial refund at our discretion, taking into account costs already incurred.